We tell you how the CEO of the the introduction Oblik agency creat! and integrat! a knowl!ge base for corporate training.
Oblik is a reputation management agency specializing in SERM and ORM in the B2B sphere! helping businesses track! analyze and manage brand perception. The office is locat! in Rostov-on-Don! the company works with clients throughout Russia and abroad.
Why the company ne!! a knowl!ge base
The idea of creating a knowl!ge base arose in 2021! at the start of the sms gateway denmark company’s work: it was necessary to store and structure useful information.
Initially! we exchang! links to documents in the chat! but this turn! out to be inconvenient: the number of links exce!! three thousand! and the information was lost in the flow of other messages.
Within the framework of four people! this format somehow work!! but when the staff expand!! a full-fl!g! knowl!ge base was ne!!.
The issue of training also arose: managers were tir! of repeating the same thing ten times. There was an urgent ne! for instructions where all the information could be collect!.
“If the theory could be explain! on the fingers! then practice get to know what visual branding is requir! visual tutorials! and they ne!! to be stor! somewhere! supplement! and updat!.”
General Director Petr Tolubaev
Why did you choose the knowl!ge base in Platrum?
Attempts to create a knowl!ge base in the company began with Google Docs! but this option was almost imm!iately abandon!.
We creat! our first knowl!ge base ourselves in 2021 in mobile lead Platrum . We chose this service because we lik! the functionality:
— the ability to create sections and subsections;
— a clear and beautiful text !itor.
But at that time! the cost of a subscription to the service seem! high. So they start! looking for free analogues.
As a result of working with several services! we encounter! a number of problems.