A knowledge base is not just a storage of information, but a powerful tool that can significantly increase the efficiency of a company. But for a knowledge base to become a truly useful resource, it must not only be created, but also employees must be motivated to use it. We tell you how.
Common problems when using the knowledge base
Many employees do not see the value in using a knowledge base. They prefer to spend time searching for information in different sources, asking questions to colleagues or contacting management.
Reasons for reluctance to use the knowledge base .
Lack of information. The knowledge base may not be complete, up-to-date, or easy to use.
Unfriendly interface. The knowledge base motivate employees may be bulk sms ukraine difficult to use, have a non-intuitive interface, or be inaccessible from mobile devices.
Lack of motivation. Employees do not see a direct benefit from using the knowledge base and prefer to spend time on “simpler” methods of obtaining information.
Lack of training: Employees may not be aware of the capabilities of the knowledge base or may not know how to use it.
How to motivate employees to use a knowledge base.
1. Turn your knowledge base into a “living” resource.
Relevance and completeness of information. Update the knowledge base regularly, add new information, correct outdated data.
Informativeness and ease of use. Present information in an accessible and convenient form (text, video, infographics), use a clear structure and indexing for quick search.
Integration with other systems. Integrate the knowledge base mobile lead with task management systems, CRM, email and other programs to make it an integral part of the workflow.
Bring order to your document structure using the Platrum Knowledge Base . Hierarchical document structure that makes it impossible to get lost. Conveniently group documents into sections, folders, and categories.
2. Show employees the value of the knowledge base.
Make your knowledge base accessible from mobile devices. Today’s why do you need a data security policy? workforce often works from mobile devices, so it’s important that your knowledge base is accessible and easy to use on phones and tablets.
Offer real-world use cases. Show employees how the knowledge base can help them in their work (e.g. how to quickly find information about a product, solve a customer problem, create a presentation).
How a Belgian supermarket chain owner implemented a knowledge base and exited the operating system
Display knowledge base information in a visible place. Place banners and instructions about the knowledge base on the desktop, on the intranet, in corporate messages.